How to Check Your Lowe’s Gift Card Balance (All Methods)

Lowe’s gift cards are one of the most practical gifts for homeowners, renters, and DIY enthusiasts. With over 1,700 Lowe’s stores across the United States and a full-featured online store, these cards can be used on everything from power tools and appliances to flooring, lighting, and garden supplies.

What Are Lowe’s Gift Cards and What Can You Buy With Them?

Lowe’s gift cards are prepaid stored-value cards accepted at all Lowe’s retail locations in the United States and on Lowes.com. They are available as physical plastic cards or eGift cards delivered via email.

Lowe’s gift cards are ideal for home improvement projects, appliance upgrades, tool purchases, and seasonal décor. They make a popular gift for new homeowners, contractors, and anyone with a renovation project on the horizon.

How Do I Check My Lowe’s Gift Card Balance?

Checking your Lowe’s gift card balance takes less than a minute. Three official methods are available: online through the Lowe’s balance inquiry portal, by phone via the Lowe’s customer service line, or in person at any Lowe’s Customer Service Desk. All three methods are free to use.

Method 1: How to Check Your Lowe’s Gift Card Balance Online

The fastest way to check your balance is through the official Lowe’s gift card balance portal.

Steps to check online:

1. Go to wbiprod.storedvalue.com/wbir/clients/lowes
2. Enter your Card Number in the first field (marked with an asterisk)
3. Enter your PIN in the second field
4. Click “Check Balance”
5. Your current balance will appear on screen immediately

Note: Some users report an “Access Denied” error when trying to access the balance page via Lowes.com directly. If this happens, use the direct portal URL above or try one of the alternative methods below.

Method 2: What Is the Lowe’s Gift Card Balance Phone Number?

Lowe’s gift card balance phone number is 1-800-560-7172. Call this number at any time to check your remaining balance using the automated system. You’ll need your card number and PIN ready.

A second customer service number (800) 445-6937 is also associated with Lowe’s gift card support and may connect you to a live representative for more complex inquiries.

Phone Option	Number	Best For
Automated balance check	1-800-560-7172	Quick balance inquiry
Gift card support	(800) 445-6937	Lost cards, disputes, issues

Method 3: How to Check Your Lowe’s Gift Card Balance In-Store

Visit the Customer Service Desk at any Lowe’s store and ask a team member to check your gift card balance. Hand them your physical card, and they can look up the balance in seconds using the in-store system.

This is the best option if your PIN is unreadable or if you’re having trouble with the online portal.

Where Is the Lowe’s Gift Card Number Located?

The Lowe’s gift card number is printed on the back of the physical card, typically a 16-digit number found in the center or lower portion of the card’s reverse side. On eGift cards, the card number appears in the body of the email or within your Lowe’s account Wallet.

What Is the Lowe’s Gift Card PIN and Where Do I Find It?

The Lowe’s gift card PIN is a security code required to check your balance online or by phone. On physical cards, the PIN is hidden beneath a silver scratch-off panel on the back of the card, usually located directly below or next to the card number. Scratch it gently with a coin to reveal the digits.

For eGift cards, the PIN is included in the gift card delivery email or accessible through your Lowe’s account Wallet under the Gift Cards tab.

What If My Lowe’s Gift Card PIN Is Scratched Off or Unreadable?

If your Lowe’s gift card PIN is scratched off or damaged beyond readability, contact Lowe’s gift card support directly at 1-800-560-7172. A customer service representative can verify your identity and retrieve your PIN or reissue a replacement card if you have your original sales receipt.

Here’s what to do step by step:

• Step 1: Locate your original purchase receipt (digital or physical)
• Step 2: Call Lowe’s gift card support at 1-800-560-7172
• Step 3: Provide your card number and proof of purchase
• Step 4: Request PIN recovery or card replacement
• Step 5: If the PIN cannot be recovered, request a replacement card for the remaining balance

Pro tip: If you purchased the card online, log in to your Lowe’s account and check the Wallet section your PIN may already be stored there.

Can I Check My Lowe’s Gift Card Balance Without a PIN?

Checking your Lowe’s gift card balance without a PIN is not possible through the online portal or automated phone system, as the PIN is required for security verification. However, you can visit any Lowe’s Customer Service Desk in person, where a store associate can look up your balance using the card number alone and verify your identity manually.

If your PIN is missing or unreadable, follow the steps in the section above to contact Lowe’s gift card support.

How to Check Your Lowe’s In-Store Credit Balance Online

Lowe’s in-store credit (also referred to as store credit issued from returns) functions differently from gift cards. Currently, Lowe’s in-store credit cannot be checked online it must be verified at the Customer Service Desk in-store or by calling 1-800-560-7172.

If you received a Lowe’s merchandise credit after a return, bring the credit slip or card to any store location for a balance inquiry.

How to View Your Lowe’s Gift Card Transaction History

Lowe’s does not currently offer a self-serve transaction history tool for gift cards on its consumer-facing website. To obtain a transaction history for your Lowe’s gift card, you need to:

• Call 1-800-560-7172 and speak with a customer service representative
• Provide your card number and PIN
• Request a summary of recent transactions and usage

This is a notable gap compared to some competitor gift card programs that display transaction history online. If tracking spend is important to you, keep purchase receipts or take a photo of your balance after each use.

How to Use Your Lowe’s Gift Card: Online, In-Store, and Wallet

Using Your Lowe’s Gift Card Online

1. Add items to your cart on Lowes.com
2. Proceed to Checkout
3. In the payment section, select “Add Lowe’s Gift Card(s)”
4. Enter your card number and PIN
5. Click “Apply”
6. If the order total exceeds the card balance, pay the remaining amount with another method

Adding Your Gift Card to Lowe’s Wallet

1. Sign in to your Lowe’s account at Lowes.com
2. Click your name in the upper-right corner
3. Select “Wallet” from the dropdown menu
4. Go to the “Gift Cards” tab
5. Click “Add new gift card”
6. Enter your card number and PIN, then click “Add gift card”

Once added, your gift card balance is visible in your Wallet and can be applied quickly at checkout without re-entering details.

Using Your Lowe’s Gift Card In-Store

Simply present your physical gift card or eGift card (on your phone) to the cashier at the time of purchase. The cashier will scan or swipe the card and apply the balance to your transaction automatically.

How to Activate a Lowe’s Gift Card Online

Physical Lowe’s gift cards purchased in-store are activated at the point of sale automatically. No separate activation step is required. eGift cards purchased online are activated upon delivery to the recipient’s email.

To use a Lowe’s gift card online for the first time:

1. Locate your card number and PIN
2. Visit Lowes.com and add items to your cart
3. At checkout, enter your card number and PIN in the payment section
4. Click “Apply” to activate and apply the balance

If your card was purchased from a third-party retailer and is not activating, contact Lowe’s gift card support at 1-800-560-7172.

Important Lowe’s Gift Card Policies You Should Know

Before using your Lowe’s gift card, it helps to understand the key terms:

• No cash redemption: Lowe’s gift cards cannot be redeemed for cash, except where required by state law
• No charge account payments: Gift cards cannot be used to pay off a Lowe’s credit card or charge account
• Not a credit or debit card: Lowe’s gift cards carry no credit line and have no implied warranties
• Lost or stolen cards: Lowe’s will replace lost or stolen cards only if you have the original sales receipt showing the purchase. The replacement covers the remaining balance at the time of the report
• Fraud protection: Lowe’s reserves the right to deactivate any gift card connected to fraudulent activity
• No expiration: Lowe’s gift cards do not expire and carry no inactivity fees

Troubleshooting Common Lowe’s Gift Card Issues

Tips for Maximizing Your Lowe’s Gift Card Value

• Stack gift cards: Lowe’s allows multiple gift cards to be applied to a single transaction, both online and in-store
• Combine with Lowe’s promotions: Use your gift card during seasonal sales (Black Friday, Memorial Day, Labor Day) to stretch its value further
• Apply to large purchases: Gift cards are ideal for appliances, flooring, and lumber where the savings on a single item are significant
• Add to your Wallet first: Storing your card in Lowe’s Wallet prevents loss and makes checkout faster
• Check balance before shopping: Always verify your balance before heading to checkout to avoid a declined transaction mid-purchase
• Use for online orders with free shipping: Lowe’s offers free shipping on many orders over $45, making your gift card go further online

Frequently Asked Questions

How do I check my Lowe’s gift card balance?
Go to wbiprod.storedvalue.com/wbir/clients/lowes, enter your card number and PIN, and click “Check Balance.” Alternatively, call 1-800-560-7172 or visit any Lowe’s Customer Service Desk.

Where is the PIN number on a Lowe’s gift card?
The PIN is located on the back of your physical Lowe’s gift card beneath a silver scratch-off panel. For eGift cards, the PIN appears in your gift card delivery email or in your Lowe’s account Wallet.

What is the Lowe’s gift card balance phone number?
Call 1-800-560-7172 to check your Lowe’s gift card balance via the automated phone system. For support issues, try (800) 445-6937.

Can I check my Lowe’s gift card balance without a PIN?
No, the online portal and phone system both require a PIN. However, a Lowe’s store associate can assist you in person using just your card number and photo ID.

Can I check my Lowe’s in-store credit balance online?
No. Lowe’s in-store credit (from returns) can only be checked at the Customer Service Desk in a physical store or by calling customer support.

Does Lowe’s show gift card transaction history?
Lowe’s does not currently provide an online self-service transaction history. Call 1-800-560-7172 to request a history from a representative.

Do Lowe’s gift cards expire?
No. Lowe’s gift cards have no expiration date and no inactivity fees, regardless of how long they go unused.

Can I use multiple Lowe’s gift cards in one transaction?
Yes. You can apply multiple gift cards to a single purchase, both online and in-store.

What happens if my Lowe’s gift card is lost or stolen?
Lowe’s will replace a lost or stolen card for the remaining balance, but only if you can present the original purchase receipt. Contact support at 1-800-560-7172 immediately.

Can I reload or add money to a Lowe’s gift card?
No. Lowe’s gift cards are not reloadable. Once the balance is spent, the card cannot be refilled.